Policies, Terms and Conditions

Payment

Avian Guitars Canada’s website will take the following modes of payment:

  • Visa
  • Mastercard
  • American Express
  • Paypal

There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card issuer has on file for you). Incorrect information will cause a delay in processing your order. The full payment will be taken immediately upon placement of the order.
Your order will be shipped only upon receipt by Avian Guitars Canada of the full payment including applicable taxes and delivery charges.

Is my purchase secure?
All credit card information and transactions are processed through a payment processor that is required to meet industry PCI security and privacy requirements.

 Shipping

We cannot deliver to P.O. Boxes. To make sure that shipments to addresses with rural routes get to their proper destination, please include a physical street address or highway marker number with your order.
To determine shipping cost, please add item(s) to your shopping cart for your preferred shipping options. The finalized shipping cost will appear in the Shipping Cost of the Checkout just prior to you entering your credit card information in the payment page. Shipping costs are calculated based on the type and quantity of product(s) being ordered and the shipping address.

We can only ship to Canadian and US addresses but we are happy advise international customers where they can obtain Avian products.

Note to US customers
: Products shipped to the US are subject to duty and customs clearing charges as regulated by U.S. CBP. These charges are the sole responsibility of the purchaser and are payable upon receipt of the shipment. You may contact us prior to placing your order in order to obtain an estimate of these costs.

Orders ship complete. We cannot process partial shipments.

Returns

Our goal is your total satisfaction.

If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within 7 days of receipt and we’ll give you a full refund of your purchase price. It’s that simple.
If you receive a damaged item, please notify us immediately, and do not return any damaged item until you have communicated with us.
Please notify us of your intention to return as soon as possible.

Returned items must be in original, brand-new condition, without any tags removed, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories.  Packaging must not be damaged. No additional tape, stickers, shipping labels or other foreign objects can be attached to the packaging.
Any item(s) not meeting these requirements will not be accepted for a refund.

Your refund will be promptly processed upon completing an evaluation of your returned item.

To request a return please contact us here or at 289-400-7529 or 1-800-805-6244 to obtain a return authorization.

Returns after 7 days will NOT be accepted.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  Avian Guitars Canada reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Special Offers

We may periodically offer products at discounted prices. There may be limited supply or offers may only be valid for specified time periods.  Taxes and shipping charges will be applied at checkout. Promo codes are mutually exclusive and may not be combined with other promo codes or promotions or applied to special sale items which have already been discounted. All other Terms and Conditions apply.

Out-of-Stock Products

We will ship your product as it becomes available. There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

Privacy and Security

In the following text, the term “User” or “Users” refers to any person that accesses our Website, for on-line shopping, sending e-mail correspondence or any other uses of our Website.
Avian Guitars Canada shall maintain the privacy of all personal information collected from its customers and Users, such as, without limitation, name, address, telephone numbers and purchasing information.
Avian Guitars Canada warrants all confidential information received from its customers in the course of a transaction will not be disclosed to any third party without said customer’s express consent. Avian Guitars Canada will not sell its list of Users, nor will it permit any third party to consult it in any way.
The gathered information could be used to communicate with Avian Guitars Canada customers and Website Users to offer relevant information, products, services and rewards.
If you do not wish to be on our mailing list, please contact us via e-mail at email address or by phone at 289-400-7529 or 1-800-805-6244.

We know that security is of the utmost importance when buying online. That’s why we take the security of your information as seriously as you do. We use the latest technology to protect all of the information you send and receive during the checkout process.
100% Secure Checkout. The connection between your browser and the payment processing server is encrypted with industry leading SSL technology. SSL encrypts all of your personal information, including credit card number, name, and address, so it cannot be read as the information travels over the internet.
Real people process your order. No automated processing here. Every order is checked before being processed by a fulfilment specialist. If we have any questions about your order, we’ll contact you.
Our Secure Shopping Guarantee protects you every time you shop with us so that you never have to worry about the safety of your credit card information. You pay nothing if unauthorized charges are made to your card as a result of shopping online with us.

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